Managed IT Services

Calitso offers Managed IT Services for businesses located in the Calgary area.

Why use Managed IT Services?

We manage your IT environment as if we were your very own IT staff. We take out all the frustration and worry, at a much lower, fixed cost! We ensure your company’s technology runs smoothly by working closely with you to first ascertain your needs and budget, then implementing a multi-faceted and customized solution. No worries, no high costs and no IT issues when Calitso manages your IT

The Benefits of using Calitso Managed IT Services are:

  • Decrease capital and operational expenses
  • Enhance customer satisfaction
  • 24/7 monitoring and support
  • Boost productivity
  • Simplify your I.T. infrastructure
  • Breadth of knowledge
  • IT Roadmap and strategy

What do you get and why is it important for my business?

Onsite Technical Support and 24/7 Remote Support

With Calitso’s Managed IT service program, we provide full customer support to cover all your IT needs. Our service desk team is available instantly to support your staff right away the right way and our dedicated techs provide regular onsite support. You and your team will never have to worry about waiting for an IT support member to assist you. This boosts productivity and efficiency.

Strategic IT Planning

Our Managed IT Services reach beyond your typical Service Desk IT Support as we also assist your executive team with Strategic IT Planning. To ensure your technology meets your business goals, our senior staff work closely with your you to create an IT Road Map and bring creative and updated solutions. We believe its important to listen to our customers never forcing solutions. Each business is different and have different goals so solutions and IT strategy are tailored to each company.

24×7 Remote Monitoring

Calitso provides a proactive business model and 24 x 7 remote monitoring is very crucial in this model. Here we keep a very close eye on your systems so that if an issue pops up, we begin working instantly to resolve this issue. This ensures that your operations continue to run seamlessly. Often, we reach out to our customers about an issue before they know there is one. This minimizes downtime for your business so that your staff doesn’t have to stop working because their computer network is down as we all know time is money.

Managed Backup

Behind every good business Disaster Recovery Plan is backing up data. We know setting up the right business solution can be challenging. With Calitso, that’s a challenge your company won’t have. We are there for you every step of the way by customizing the solution for your business. Multiple backups both on and off site ensures your data is properly protected at all times. We don’t use 3rd parties as your data is critical to your business and we could never outsource such a key component to someone else.

Managed Security

By partnering with industry security leaders, Calitso offers our clients means to top-notch next generation security technology. We are a Sophos Gold Security Partner, and as such we ensure your proprietary data is properly secured. We use best in class Malware and Intrusion detection as well as Multi factor authentication. Your systems are in great hands with the team at Calitso.

Manage Patching and Updating

It is critical to patch your firewalls, servers, desktops, switches and other such devices. Don’t fall into a rabbit hole by overlooking this business necessity. Patching and the timing of patching can have an impact on security, speed, and performance. Included in our Managed IT Services, patching essentially protects your system and prevents future issues you don’t need. It’s all about being proactive and productive!

Additional Services

As a Managed IT Service provider, we cover all aspects of your technology. We are your technology liaison for all things technical including internet, printers, VOIP phone systems, websites etc. If we don’t offer the service directly we will consult with you to ensure you benefit from all areas of our expertise. Consider us your virtual CIO and inhouse IT department working with you on all your technology needs. Our success is based on the success of businesses we partner with.

Contact us today to learn more about our Managed IT Services.